Posted by Nicholas Forth
on November 04, 2020
** Latest Update: 04/01/21: Following the latest announcement by the UK Government, some of our Delivery Service Options continue to remain temporarily affected until further notice during these heightened restrictions.
Items that do not require additional take to room or assembly services will be handed over at the customer’s front door, i.e. in front of the apartment door in an apartment building or behind the front door of a house (hallway, where there is one). To minimise the risk of infection, our dedicated couriers will not require the recipient's signature on their tablet. Instead of a signature, the courier team will take a photograph of the delivery point and will sign the tablet with 'delivery completed'.
Please Note: These extra government restrictions may cause slight delays to your orders. Both ourselves and our dedicated couriers are working round the clock to ensure we meet the estimate delivery lead time located on each individual product page. Again, we shall continue to monitor the latest UK Government guidance and update this page when necessary.
For existing customers who have ordered these additional Delivery Service Options, please email our customer service team with your order reference at sales@endurancebeds.co.uk for the latest update. Our telephone lines continue to remain extremely busy, yet email support often provides a quicker response for many of our customers. Our operating office hours, however, remain the same (Mon - Fri: 09:00 - 16:30, Sat - Sun: Closed - Email Only). Thank you for your patience and understanding.
We apologise for any inconvenience this may cause. Stay safe.
- - Light two-man delivery services are now available including Take to Room options.
- - Assembly is currently unavailable.
- - Disposal services are now available.
Items that do not require additional take to room or assembly services will be handed over at the customer’s front door, i.e. in front of the apartment door in an apartment building or behind the front door of a house (hallway, where there is one). To minimise the risk of infection, our dedicated couriers will not require the recipient's signature on their tablet. Instead of a signature, the courier team will take a photograph of the delivery point and will sign the tablet with 'delivery completed'.
Please Note: These extra government restrictions may cause slight delays to your orders. Both ourselves and our dedicated couriers are working round the clock to ensure we meet the estimate delivery lead time located on each individual product page. Again, we shall continue to monitor the latest UK Government guidance and update this page when necessary.
For existing customers who have ordered these additional Delivery Service Options, please email our customer service team with your order reference at sales@endurancebeds.co.uk for the latest update. Our telephone lines continue to remain extremely busy, yet email support often provides a quicker response for many of our customers. Our operating office hours, however, remain the same (Mon - Fri: 09:00 - 16:30, Sat - Sun: Closed - Email Only). Thank you for your patience and understanding.
We apologise for any inconvenience this may cause. Stay safe.
Nicholas Forth
Director
Nick has put his 15 years of industry expertise into his blog posts. With the goal of making customers more informed, he provides insight into bed design, durability, and the best choices for different lifestyles and needs. His writing combines technical knowledge with practical advice, helping readers understand what really matters when choosing a bed or mattress. Whether breaking down material differences, exploring trends in bedroom design, or sharing tips on maximising comfort, he ensures every post is both educational and easy to follow.
