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** Latest Update: 04/11/20: Following the latest announcement by the UK Government, we regret to inform you that our Delivery Service Options continue to remain temporarily affected until further notice during these heightened restrictions.
- Two-man delivery services are available, but the products can be taken to the front of the door only.
- Take to Room and Assembly on all items are currently unavailable.
- Disposal services can only be carried out if the old goods are left outside prior to delivery.
Our dedicated couriers cannot enter the premises under any circumstance. The deliveries will be handed over at the customer’s front door, i.e. in front of the apartment door in an apartment building or behind the front door of a house (hallway, where there is one). To minimise the risk of infection, our dedicated couriers will not require the recipient's signature on their tablet. Instead of a signature, the courier team will take a photograph of the delivery point and will sign the tablet with 'delivery completed'. All additional services, such as unpacking, and the removal of used packaging will also be suspended until further notice.
Please Note: These extra government restrictions may cause slight delays to your orders. Both ourselves and our dedicated couriers are working round the clock to ensure we meet the estimate delivery lead time located on each individual product page. Again, we shall continue to monitor the latest UK Government guidance and update this page when necessary.
For existing customers who have ordered these additional Delivery Service Extras, please email our customer service team with your order reference at email@example.com for the latest update. Our telephone lines continue to remain extremely busy, yet email support often provides a quicker response for many of our customers. Our operating office hours, however, remain the same (Mon - Fri: 09:00 - 16:30, Sat - Sun: Closed - Email Only). Thank you for your patience and understanding. We apologise for any inconvenience this may cause.