Payment & Refunds

Klarna Finance

Please follow this link to view details for Klarna Finance.

To pay by a debit or credit card simply follow the instructions on our secure checkout page. Alternatively, you can call us on 01553 401844 during office opening hours and we will take payment over the phone.

We no longer accept Paypal. We apologise for the inconvenience.

If you would like to send payment through BACS, please call us on 01553 401844 to obtain our details. Once received, please send the payment with your order reference number.

Cheques must be made payable to 'BEDCARE LTD' and sent to our main office - West Holme Nursery, 65 Station Road North, Walpole Cross Keys, King's Lynn, Norfolk, PE34 4HB, United Kingdom.

An order that has not been delivered or despatched can be cancelled and a full refund will be issued (unless this is a Bespoke Order). An order that has been delivered or recently dispatched and deemed non-faulty, it is then the customers responsibility to return the item unused in suitable packaging. Delivery costs are non-refundable and return costs are the customers liability.

It is the customers' responsibility to check whether they have sufficient space for the bed. Customers must make themselves aware of these exact measurements before ordering. If we are advised of the situation before we have acknowledged delivery, a change is then possible but it could be subject to a small fee (depending on the item).

It is the customers' responsibility to make sure they have sufficient space for the product they have ordered. Bed and mattress sizes are clearly identified on the product page. If the courier is still present and the item is returned to us then the delivery costs are non-refundable and a failed delivery charge will be applied. If the item has been left with the customer, a collection fee will be charged.

Charges are refundable up until a delivery has been successful. If a cancellation is requested after any accepted scheduled delivery (via our 2 man courier service) the customer will be liable for a delivery charge. The assembly and disposal of the bed will also be chargeable if this has been selected. This is assessed on a one-to-one basis and any cancellation that is deemed reasonable will not incur any charges.

The courier should have been notified of any visible damage to the order on delivery. Please also contact our customer service team on as soon as possible to arrange for replacement parts or an exchange if necessary. We will aim to resolve this as soon as possible.

If there seems to be a fault with one of our products, please email us at with images and a description of the issue and we will carry out the necessary arrangements. Please note: Our mattress guarantee does not cover normal changes in hardness and softness over time. However, mattresses are guaranteed by physical defects which cause a visible permanent indentation.

Our mattresses may only be returned if the item is still in the sealed packaging and has not been used (slept on). This is due to health and safety regulations. It is the customers' liability to return the mattress, however, we can arrange for a courier to come and collect your items. Please be aware that there will be a collection charge.

Please visit our guarantee page for more see the guarantee details located on the individual product page for more information.


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