Frequently Asked Questions

We accept most major Credit or Debit cards. Full details about our payment options are located on our Payment and Refunds page. We can also provide finance options, subject to approval. If you require finance options, please add your desired items to the cart and apply for finance to arrange a credit agreement.

Unfortunately, we do not have a showroom. However, this enables us to keep the costs lower for these high quality beds and mattresses! We do have a warehouse in which we can show you the quality of the bed bases if needed. This is by appointment only, so please for more information.

Contact us as soon as possible on and we will aim to get these dispatched within 48 hours. If your item is made to order, this may take longer.

Unfortunately, no we do not have a catalogue available. We try our hardest to reduce our carbon footprint, so all our product details are listed on our website.

The courier should have been notified of any visible damage to the order on delivery. Please also contact our customer service team on as soon as possible to arrange for replacement parts or an exchange if necessary.

Please contact us on if you have any unique requirements. We will always do our best to accommodate bespoke orders.

Yes. However, there may be a collection charge. Please contact us on as soon as possible. If your order is bespoke and not listed on the website, then they are non refundable/returnable.

Please see our Terms & Conditions page.

Yes, these are manufactured on our own site, either here in West Norfolk or throughout the UK.

Please visit our Guarantee page or see the guarantee information located on each individual product page.

No. All of our beds and mattresses are all listed separately on our website. However, we do offer 10% off our mattresses when purchased with any of our bed frames. Please visit our Bespoke Mattress collection to see what options are available.

Yes, we do. Please contact us at for more information.


Added to cart successfully!