3 months in and we are still super happy with our lovely bed.
The quality is outstanding, colour (grey) is beautiful, bed feels old-fashioned sturdy and the process from order to delivery was faultless.
Thank you Endurance !
Our custom gas lift double ottoman bed arrived on time, is very sturdy, and well made. Also ordered a custom size head board which is also well made and fits perfectly. Highly recommended.
I had the kingsized version of this headboard made up in a bespoke fabric to match my curtains. I couldn't have been more pleased with it, both the quality of the workmanship and the look of the finished item - it looks and feels luxurious and exceeded my expectations. It was also very reasonably priced compared to other bespoke headboards.
It's a substantial piece - I was pleased I opted for the floor standing version as the slatted one would have been very heavy to to support on the bed.
The bed is nice, sturdy however there is absolutely no longevity in the paintwork as the corners are already rubbing from any passing by. The under bed drawers are minuscule and not fit for purpose on a super king bed.
Highly delighted with our new bed. We have had it two months now and we are impressed with the sturdiness of it. We had a super king size and it is very stable, well made and good looking. I particularly chose this bed as it's legs do not have feet that give the bed extra unnecessary width, they go straight down and make the bed narrower than many of its competitors, which when you are buying a 6 foot bed is a massive advantage. They were very helpful with giving me details about the delivery when it was close, because as a disabled customer, I needed a bit more support. Many thanks 😊
The beds were ordered in plenty of time pre Christmas, confirmed by their sales team. I received emails confirming they had been sent, nothing arrived. When chased they hadn’t been sent, or made. Rearranged for the delivery and guess what, they didn’t arrive again! They turned up 4 days later, causing us a great deal of delay in our plans. At no point during this process did they call us, I had to chase everything. Beds assemble well and are great but I would never use a company that doesn’t meet the delivery dates they state they will do.
Very pleased with this bed, very sturdy. Only negative was that it didn't come with assembly instructions.
Now so easy to clean under the bed. At first it felt low with the existing mattress. But now replaced with a deeper mattress and perfect. Needs to be on a flat surface because the metallic creaks are not pleasant. But now settled in and serves it's purpose.
The bed ends if replaced with rounded finials would make it look more organic , but that was not an option and serves it's purpose.
I am happy with my bed. It is exactly as I wanted, and the alterations done to it have made it the right size (I asked for it to be lowered).
When I put the bed together, I did need to contact Endurance Beds as there were parts that I didn't know what they were, but the team were quick to respond and advise. Only given 4 stars because of need to make contact about assembly.
I would be happy to use again.
Strong bed, headboard could be higher, its uncomfortable to lean on when I sit up to read.
I ordered three of these beds customised with drawers and painted different colours and it was all an effortless process.
Customer service was always available and accommodating.
The delivery guys were friendly and efficient.
The beds themselves are amazing. Very solid and the colours look fabulous.
The drawers are exactly as described but I feel could be better with padding strips to avoiding scuffing the paint. I have added some myself but then the measurements are off and they aren’t flush anymore.
Would hesitate to recommend them to anyone and very reasonably priced too.
An absolutely beautiful solid bed, never fails to make me smile a real statement price of furniture, you will not be disappointed.
Wow! That's amazing news. We are delighted to hear that you find the Illington bed to be beautiful and robust. I will be sure to pass your kind words on to the team. Best wishes, Jenny (Customer Services)
It really ticks all the box’s for a seventeen year. Who is over 6ft6, loves flopping on his bed. Best bed base we have purchased.👍
Hi Linda, thank you so much for taking the time to leave an excellent rating. We really appreciate your business and for your recommendation. Best wishes, Jenny (Customer Services)
Absolutely LOVE this wooden bunk bed I purchased for my daughters bed room. Its excellent quality, pretty easy to assemble and really sturdy. I paid to get extra height between the bunkbeds which worked really well. Can totally recommend Endurance Beds. 5 stars.
Wow - thank you so much for the amazing feedback! We are so pleased to hear that you are happy with your new bunk bed. I will be sure to pass on your kind words to the team. Best wishes, Jenny (Customer Services)
Great solid bed doesn't groan under my large frame. Great communication slight issue with some parts missing with delivery but resolved and sent out next day. Would buy again 5☆
Hi Michael, we are incredibly grateful that you took the time out to leave us a 5-Star review. As a family run business this means a lot. Best wishes, Jenny (Customer Services)
Hi Paul, thank you so much for taking the time to provide feedback. We are so delighted that you rate our product and service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes, Jenny (Customer Services)
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Endurance Beds. Best wishes, Jenny (Customer Services)
Thank you so much for your 5-star review! We are delighted to hear that you found your new bed to be simple to assemble and robust. Best wishes, Jenny (Customer Services)
We are very happy with the mattress, it is extremely good quality and very comfortable. I have had a very good experience dealing with Endurance beds, they have been very helpful and the delivery team went out of their way to make sure the mattress git into the property (not an easy take but they went above and beyond) so so grateful to Nicholas and Oli. I don't hesitate to recommend this company & their products. Its the second time i have used them & it wont be the last!
Thank you so much for this 5-star review Alexandra. We really appreciate you being a customer and helping to share the word about us. I will be sure to pass on your kind words to Nicholas and Oli; we agree they are an awesome team. Best wishes, Jenny (Customer Services)
The bed is exactly what i hoped for. The finishing is fantastic. The team that delivered and assembled were incredibly professional, tidy and quick. I would recommend this bed to anyone looking for a simple classic dark wood bed frame.
Thank you for your kind review.
We are please we met your expectations. Enjoy your new bed.
When i was looking for a new bed i had a lot of questions and i was more then pleased with the customer service i received as all the information i needed, then my order was completed and delivered well within the time frame, bed is strong and comfortable. i also required advice about the base after delivery and endurance when above and beyond to help me and i would definitely buy from them again.
Jane, thank you for the great review! We’re so happy you loved your experience with Endurance Beds. I will be sure to pass on your kind words to the team. Best wishes, Jenny (Customer Services)
I am very happy with my Ottoman bed - and also with the company, who literally went out of their way to deliver it on time.
The interior storage space is very handy too and easy to access.
So many thanks, Endurance Beds. Nice people to deal with.
Thanks for the awesome review, Sylvia! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We regularly update our website so do check back with us soon. Best wishes, Jenny (Customer Services)
This is the best custom built bed I have ever had. I praise Endurance Beds for building such an amazing product. This bed is 5*.
The service leading up to getting the bed is a different story. I'll try to be constructive here, without sounding too negative. You're a company that makes a brilliant product but I certainly feel like the customer should be more informed of the development process throughout an order they make. For me, after the payment was made there was a very long gap of silence after then, it was only after the bed was completed months later (With several delays) that I was informed.
If you are looking for an area where the company might improve, maybe adding a kind of order tracking where a customer can check it's progress as it is designed and made all the way up until it is sent off. Adding a progress bar with estimated times to continuing onto the next stage would certainly keep the customer more informed and keeps them involved in the order process. Saying things like "We are designing your bed", "We are building your bed", "We are sourcing parts"... etc.
Customer Service are nice, but I did have to follow up with them multiple times after several delays to the process. I'd rate the service as 3*.
Don't let above diminish such an incredible product. I had a bespoke small double bunk bed made with the bottom bed removed. I use that space for a desk where I use my computer. My room is incredibly small so this bed was necessary.
It is my favourite!
Thank you for taking the time to review your experience at Endurance Beds. As a family run business we value feedback from our customers so that we are able to continuedly improve our service. We are delighted to hear that you rate your bed so highly.
We certainly take on board your ideas. In terms of communication from us, customers will get an order confirmation upon purchase followed by a dispatch email once the product is ready. Our courier would then be in touch to book in delivery. We recognise that our communication about delays should have been better and the customer informed of any delays immediately. I have passed this feedback on to our management team so we can improve on this going forward.
Thanks again for the review.
Jenny (Customer Services)
We wanted to purchase a side opening ottoman double bed. Endurance Beds gave us the best options to consider, headboard size & colour in particular. We are very pleased with the bed. It has met our criteria perfectly. The only downside to our purchase was the delivery. Delivery was handed to Panther Logistics who let the side down twice. Other than that we would not hesitate to recommending Endurance Beds
Thank you for your review and your kind words. We appreciate this. We have taken comments on board regarding Panther, who we must add set very high standards so we can only apologise for the inconvenience.
Hannah - Customer Service
Superb bed, couldn’t believe the choice of fabrics, looks perfect in my bedroom, my husband is a very large man however I have no doubt this frame will last many years. Delivered on time - Highly recommend
Thank you for your review and your kind words. We apprieciate you taking your time to do this.
Hannah - Customer Service