Customer Reviews

Based on 62 reviews
94%
(58)
5%
(3)
2%
(1)
0%
(0)
0%
(0)
Exactly what i wanted!

The bed is exactly what i hoped for. The finishing is fantastic. The team that delivered and assembled were incredibly professional, tidy and quick. I would recommend this bed to anyone looking for a simple classic dark wood bed frame.

Hi

Thank you for your kind review.

We are please we met your expectations. Enjoy your new bed.

Endurance Beds

excellent

When i was looking for a new bed i had a lot of questions and i was more then pleased with the customer service i received as all the information i needed, then my order was completed and delivered well within the time frame, bed is strong and comfortable. i also required advice about the base after delivery and endurance when above and beyond to help me and i would definitely buy from them again.

My new Bed

I am very happy with my Ottoman bed - and also with the company, who literally went out of their way to deliver it on time.

The interior storage space is very handy too and easy to access.

So many thanks, Endurance Beds. Nice people to deal with.

An Incredibly Built Product, Service Could Use Some Improvement.

This is the best custom built bed I have ever had. I praise Endurance Beds for building such an amazing product. This bed is 5*.

The service leading up to getting the bed is a different story. I'll try to be constructive here, without sounding too negative. You're a company that makes a brilliant product but I certainly feel like the customer should be more informed of the development process throughout an order they make. For me, after the payment was made there was a very long gap of silence after then, it was only after the bed was completed months later (With several delays) that I was informed.

If you are looking for an area where the company might improve, maybe adding a kind of order tracking where a customer can check it's progress as it is designed and made all the way up until it is sent off. Adding a progress bar with estimated times to continuing onto the next stage would certainly keep the customer more informed and keeps them involved in the order process. Saying things like "We are designing your bed", "We are building your bed", "We are sourcing parts"... etc.

Customer Service are nice, but I did have to follow up with them multiple times after several delays to the process. I'd rate the service as 3*.

Don't let above diminish such an incredible product. I had a bespoke small double bunk bed made with the bottom bed removed. I use that space for a desk where I use my computer. My room is incredibly small so this bed was necessary.

It is my favourite!

Side Ottoman Double Bed

We wanted to purchase a side opening ottoman double bed. Endurance Beds gave us the best options to consider, headboard size & colour in particular. We are very pleased with the bed. It has met our criteria perfectly. The only downside to our purchase was the delivery. Delivery was handed to Panther Logistics who let the side down twice. Other than that we would not hesitate to recommending Endurance Beds

Hi Alex

Thank you for your review and your kind words. We appreciate this. We have taken comments on board regarding Panther, who we must add set very high standards so we can only apologise for the inconvenience.

Kind Regards
Hannah - Customer Service

Just perfect

Superb bed, couldn’t believe the choice of fabrics, looks perfect in my bedroom, my husband is a very large man however I have no doubt this frame will last many years. Delivered on time - Highly recommend

Hi Linda

Thank you for your review and your kind words. We apprieciate you taking your time to do this.

Kind regards
Hannah - Customer Service

V
Evelyn Metal Bed Frame - Custom
Vanity R Stalin-Quinn
Superb quality excellent craftsmanship

I know buying on the Internet can be tricky especially when investing in a bed but if you manage to come across this website rest assured you’re getting your moneys worth Great communication from customer service, Not to mention the attention to detail, superb Quality excellent craftsmanship. You will be doing yourself and your house a favour by investing in a top quality bed Frame I would buy again without hesitation I will be back to order a mattress.

Hi Vanity

Thank you for your kind review. We appreciate all reviews and when customer acknowledges the care we put into our beds and mattresses, it really makes it worth while.

Look forward to hearing from you.

Kind regards
Hannah - Customer Service

End Lift Ottoman in Specific Fabric

My partner and I are very pleased with the quality of our new ottoman bed, it is very strong and sturdy, thank you Endurance Beds!

Great Bed. Great experience.

You never know what to expect from online only retailers but these guys are so helpful and the products match this level of service.

I needed a bedframe for the spare bedroom that was cost efficient and high quality, both of which met this criteria! Very simple assembly and the thickest slats I've ever come across.

Definitely going to come back for my own new bed in the future.

Hi Chloe,

Thank you so much for the 5 star review. We appreciate all reviews as they help us see which products we can do better and which ones are being successful.

Have a great day and thank you again.

Kind Regards,

Hannah - Customer Service

Well made bed!

We bought this bed in November 2021 and it looks fantastic. We looked through the vast ranges a colours, and went for the Slate Grey finish. It is very durable. The bed itself is a robust, made to last frame with very thick slats. A very happy customer. Thank you.

Hi Natalie

Thank you very much for your kind review. it is greatly appreciated. We are happy to like your bed!

Hannah - Customer Service

Excellent quality

Bed was received in excellent condition. Straightforward to put together. Of solid construction which will probably last for years. Very comfortable and very satisfied with service.

Emily bed

This is a solid beautifully crafted bed and looks stunning

Hello Julie, thank you for the glowing review. We are so happy that you found the bed design and quality to your satisfaction. Best wishes, Jenny (Customer Services)

Beautiful and great quality.

I love my new bed frame! It’s really sturdy, doesn’t creek and looks beautiful so thank you!

Thank you for your great review! It is lovely to hear that you love your new bed frame and are pleased with the quality and design of the Madison Bed. We really appreciate you taking the time to give us your feedback. Thanks again. Best wishes, Jenny (Customer Services)

Leona bed frame.

Excellent service! Exceptional quality!

That's brilliant Donna! We love hearing from our customers and appreciate the feedback. Thanks for letting us know. Best Wishes, Jenny (Customer Services).

Bronx black iron bed

Love this bed, strong, sturdy, looks like it would last a lifetime, nice design, probably won’t have to buy another bed ever again 👍55356,� Would definitely buy again.

Wow! What a review. Thank you Debbie for taking the time to provide us with your experience. It is great to hear that the Bronx Bed will be with you for a lifetime. We look forward to hearing from you again. Best Wishes, Jenny (Customer Services).

Emily bed .. with Memory Foam mattress

The product exceeded my expectations ..Exceptional customer service
110% happy...

Hello Irene, thank you for taking the time to write us a great review. We are so pleased that the Emily Bed exceeded your expectations and you received excellent customer service. I will be sure to pass on your kind words to the team. Best wishes, Jenny (Customer Services)

Excellent

Brilliant. Great customer service and the bed is very High quality and so comfortable - we are sleeping so well with it. Much better than we did with our old bed.
Thank you!

Hi Emma,

Thanks for the positive review! We love hearing from our customers – especially when our beds are able to improve their quality of sleep.

Thanks again, and we hope to hear from you again soon!

Best wishes, Jenny (Customer Services)

F-A-B-U-L-O-S

I had lots of questions before ordering. Emailed via website and got virtually instant response from Nicholas the owner of the company. Several emails later and having answered all my questions order placed.

No problems in terms of arranging delivery. Given a rang of options to choose from. Unable to get assembly due to Covid-19 issues with social distancing which is totally understandable. I managed to get my handyman / builder to come and do it.

He has highly exacting standards and he is an absolute perfectionist. It got his stamp of approval which says something!

The bed is fabulous! Absolutely the Grammy award winning rock star of beds! This is so well made. It is not only sturdy it is absolutely indestructible.

I can not recommend highly enough. From the quality of the product to the outstanding customer service!

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Hello Paul!

Wow – thanks for your kind remarks! I’m so happy that you got a swift response and the order process went smoothly for you. I will be sure to pass on your kind comments to Nicholas.

Our goal is to provide robust, durable and high quality designed beds, and I’m ecstatic that we were able to deliver that to you.

Thanks again!
Best wishes, Jenny (Customer Services)

Belmont bed frame

Excellent quality, very sturdy and really easy to build. I would definitely buy from you again

Thank you Janet for the excellent review! We are delighted you agree that the Belmont Bed is simple to install and durable. We look forward to hearing from you again. Best wishes, Jenny (Customer Services)

Great Bed! Great Service!

Best quality iron bed you can buy. Really strong and sturdy! We needed the bed quickly as we were worried it wouldn’t be delivered in time for the Coronavirus lock down. The order was rushed through a week earlier and delivered on time through a courier. Very happy!

Hi Rebecca, thank you for the glowing review. It is great to hear that you got the speedy delivery you expected. We are happy you agree that the Madison Bed is durable and robust. Thanks again! Best wishes, Jenny (Customer Services)

Stunning bed

The bed was easy to assemble and the bedframe surprisingly light considering how sturdy it is when put together.
It is very comfortable and looks super impressive in my bedroom. A no hassle purchase from start to finish.

Thank you for the positive review Susan! It is lovely to hear that you found the bed easy to install, as we have worked hard to make this the case. We agree that the Melissa Bed is a stylish addition to any bedroom. Thanks again! Best wishes, Jenny (Customer Services)

Lovely bed.

It’s a lovely solid bed and easy to put together also can be done by one person.

Hello Andy, thank you for the lovely review, we love hearing from our customers. We are delighted that you found the bed to be strong and robust. It is great to know that you were able to assemble the Bronx Bed with just one person. Thanks again! Best wishes, Jenny (Customer Services)

Indiana Bed

Bed is very well made and customer services are excellent.

Thank you for the great review. We are so pleased that you found the Indiana Bed to be well engineered and durable. We are glad that you received good support from our customer services team. Thanks again! Best wishes, Jenny (Customer Services)

Absolutely delighted! Strong, elegant and easy to assemble

Brill service, great well engineered bed!

Thank you for the kind words Scott! We are delighted that the Leona Bed met your expectations and was simple for you to install. We have worked hard to ensure that our beds are simple to assemble. Thanks again! Best wishes, Jenny (Customer Services)

Mr T

Very well built and good quality , very pleased well worth it.

Hello Torialy, thank you for the glowing review. We are thrilled that you found the Belmont Bed to be sturdy and high quality. We have worked very hard to ensure that our beds are the strongest they can be. Thanks again. Best wishes, Jenny (Customer Services)

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