Delivery Information

** Latest Update: 04/01/21: Following the latest announcement by the UK Government, some of our Delivery Service Options continue to remain temporarily affected until further notice during these heightened restrictions.

• Light two-man delivery services are now available including Take to Room options.
• Assembly is currently unavailable.
• Disposal services are now available.

Items that do not require additional take to room or assembly services will be handed over at the customer’s front door, i.e. in front of the apartment door in an apartment building or behind the front door of a house (hallway, where there is one). To minimise the risk of infection, our dedicated couriers will not require the recipient's signature on their tablet. Instead of a signature, the courier team will take a photograph of the delivery point and will sign the tablet with 'delivery completed'.

Please Note: These extra government restrictions may cause slight delays to your orders. Both ourselves and our dedicated couriers are working round the clock to ensure we meet the estimate delivery lead time located on each individual product page. Again, we shall continue to monitor the latest UK Government guidance and update this page when necessary.

For existing customers who have ordered these additional Delivery Service Options, please email our customer service team with your order reference at sales@endurancebeds.co.uk for the latest update. Our telephone lines continue to remain extremely busy, yet email support often provides a quicker response for many of our customers. Our operating office hours, however, remain the same (Mon - Fri: 09:00 - 16:30, Sat - Sun: Closed - Email Only). Thank you for your patience and understanding.

We apologise for any inconvenience this may cause. Stay safe.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email that will have the tracking number and the courier responsible for your delivery. The tracking link for Rhenus Home Delivery and DX are listed below.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email that will have the tracking number within. The tracking link for Rhenus Home Delivery is listed below.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email when your items have left our warehouse. This email will have the tracking number and the courier responsible for your delivery. Rhenus Home Delivery or DX will then contact you to schedule a 3 hour slot. The tracking link for Rhenus Home Delivery and DX are listed below. The courier is responsible for taking your item to the room of your choice. This option does not include assembly and disposal.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email when your items have left our warehouse. Rhenus Home Delivery will then contact you to schedule a 3 hour slot. Rhenus Home Delivery are responsible for assembling your item. It is the customers responsibility to ensure there is enough space in the room for assembly. This option does not include disposal.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email when your items have left our warehouse. Rhenus Home Delivery will then contact you to schedule a 3 hour slot. Rhenus Home Delivery are responsible for the disposal of your item. It is the customers responsibility to dismantle the old bed ready for the couriers to take away. Please note: We only offer a like-for-like basis on disposal services i.e. if a bed frame is ordered, only a bed frame will be disposed of.

Please make a note of the delivery lead time when ordering. Once ready for dispatch, you will receive a dispatched email when your items have left our warehouse. Rhenus Home Delivery will then contact you to schedule a 3 hour slot. Rhenus Home Delivery are responsible for assembling your new item and the disposal of the old one. It is the customers responsibility to ensure there is enough space for assembly and they need to dismantle the old bed ready for the couriers to take away. Please note: We only offer a like-for-like basis on disposal services i.e. if a bed frame is ordered, only a bed frame will be disposed of.